LAPO Microfinance Bank rolled out a series of engaging activities designed to honour its customers and appreciate the dedication of its staff, joining the global community to celebrate Customer Service Week 2025 from October 6 to 10.
The week-long celebration reflected the bank’s unwavering commitment to service excellence, strong community relationships, and customer-focused financial solutions. It also provided an opportunity to recognise staff who consistently deliver exceptional service while reaffirming the institution’s mission of promoting financial inclusion through reliable and innovative offerings.
The celebration began with a Customer Service Message from the Managing Director, shared across social media platforms and email channels, setting the tone for the week. Staff members across zones, branches, and back-office units participated in a themed dress code competition, posting their photos online for a chance to win the Best Dressed award.
On Tuesday, tagged Mission: Possible Service, Customer Service Officers and Relationship Officers visited customers to actively support their daily sales and trading activities. Videos of these interactions were shared on social media, while branches and zones recorded their own “Mission: Possible” customer engagement moments, with the Best Branch recognised for outstanding participation.
Wednesday activities included a virtual staff webinar titled ‘Healthy Team, Happy Customers: The Mission Begins Within’, which focused on staff wellness as a foundation for excellent customer service.
On Thursday, management and back-office supervisors worked directly from branches of their choice, fostering closer connections with customers and frontline staff. The day featured a themed dress code, ‘Rep Your Club Jersey’, and recognition of the top 10 debit card users per zone between September 6 and October 6, who received special rewards.
The week culminated with Traditional Day, where staff dressed in vibrant traditional attire to celebrate Nigeria’s cultural heritage and diversity. As a grand finale, a fun-filled treasure hunt saw staff hiding small gifts for colleagues to discover, with winners receiving tokens of appreciation.
