OPay Digital Services Limited has unveiled a new office in Ibadan as part of its efforts to expand access to secure and innovative financial services nationwide.
The fintech firm launched the facility on Thursday at its Ibadan branch, where business leaders, partners, merchants, agents and journalists gathered to witness what the firm described as a major investment in customer support and financial inclusion.
According to the company, the Ibadan office will serve as a strategic support centre to improve service delivery for merchants, Small and Medium-sized Enterprises, corporate clients and millions of users across Oyo State.
Speaking at the event, Chief Commercial Officer of OPay Digital Services Limited, Elizabeth Wang, said the new branch represents the firm’s push to strengthen nationwide expansion while meeting customer expectations both online and offline.
She stated, “The Ibadan launch represents an important step in our mission to bring world-class financial services closer to Nigerians. While many of our customers enjoy the convenience of engaging with us online, a significant number still prefer in-person interaction. This new office ensures that every customer, regardless of their preferred channel, can access reliable support and a seamless service experience.”
Wang added that the company is ramping up its physical presence nationwide, saying, “We currently have 28 offices in 25 states, but this is our first fully upgraded branch in Ibadan. Although we have operated here previously, the facility was not at this standard. Between this year and next year, all our offices nationwide will be renovated to reflect the exceptional quality we are unveiling today.”
She also reaffirmed OPay’s commitment to security and technology-driven financial tools.
“Our customers will continue to enjoy beyond-banking services backed by a fast, reliable network. We have also deployed advanced security features, including Face ID and other cutting-edge protections, to ensure safer transactions and a more secure digital ecosystem,” she said.
The Head of Partnership at OPay, Odiase Ikponmwosa, stated that the company established its Ibadan office to strengthen its relationship with customers and improve engagement across touchpoints.
He said, “With this new office, customers can expect enhanced service and stronger engagement. We are deeply passionate about meeting their needs, listening to their feedback, and consistently improving their experience. This new facility in Ibadan brings us even closer to them and reflects our long-term commitment to support their growth.”
Ikponmwosa added that customers should expect more collaboration initiatives, improved support systems and expanded partnership opportunities as OPay scales nationwide.
The firm said the Ibadan branch is designed to deliver faster issue resolution, deeper merchant support, and improved space for product demonstrations and partner engagements. It added that the new office aligns with its broader strategy to drive financial inclusion, support digital commerce and empower young people and SMEs with secure financial tools.
